Policy

1. Private Policy

Thank you for visiting us online at zaisrigemilang.com. If you continue to browse and use this website you are agreeing to comply with and be bound by Zai Sri Gemilang Sdn Bhd a registered company in Malaysia with registration number of 1093644-P. Hereinafter referred to as either, “Zai Sri Gemilang”, “Company”, “We”, “Us” or “Our”) Privacy and Personal Data Protection Policy. (hereinafter referred to as” Policy”).

Privacy and Personal Data Protection Policy

This Privacy and Personal Data Protection Policy is issued taking into account the Personal Data Protection Act 2010 (“the Act”) that was introduced by the Government of Malaysia to regulate the processing of Personal Data in commercial transactions. The Act requires us to inform you of your rights in respect of your Personal Data that is being processed or that is to be collected and further processed by us and the purposes for the data processing. The Act also requires us to obtain your consent to the processing of your Personal Data. In view of the Act, Zai Sri Gemilang is committed to ensuring that your Personal Data is protected.

Collection of Personal Data

Zai Sri Gemilang does not sell customers personal information collected online with third parties.

When you create a customer account the personal information we collect may include your:

• Name
• Delivery Address
• Email Address
• Telephone Number
• Mobile Number
• Date of Birth
• Gender

The personal information we collect from you will be used in some or all of the following ways:

• To provide you with relevant product information
• To process your orders and to provide you with the services and information offered through our website and which you request
• Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
• We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising.
• Tell you about our services and those of our corporate family;
• Send you targeted marketing, service updates, and promotional offers

We may pass your name and address on to a third party in order to set up an event for you (for example to our courier or supplier).

When you register as a user on Zai Sri Gemilang website, we will also use your personal information to send you marketing and/or promotional materials from time to time.

Cookies

We use “cookies” (small files placed on your hard drive) on certain of our pages to help analyse our web page flow; customise our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

A few important things you should know about cookies that are:

• We offer certain features that are available only through the use of cookies.
• We use cookies to help identify you and maintain your signed-in status.
• Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session.
• You are always free to decline our cookies if your browser permits, although doing so may affect with your use of some of our sites or services.
• You may encounter cookies from third parties on certain pages of the Website that we do not control. 

Security

We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

Consent

We trust that you will consent to the processing of your Personal Data. By providing your Personal Data to us, you declare that you have read, understood and accepted the statements and terms herein. Thanks again for visiting our website and for placing your trust in Zai Sri Gemilang.

Changes to the Privacy Policy

Zai Sri Gemilang reserves the right to modify and change this Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

2. Return & Refund Policy

Our policy lasts one day after event. If one day has gone by since your event, unfortunately, we can’t offer you a refund,return or exchange.

The menu provided must be served or eaten during the event. Refunds will be given if food is damaged or lost before or during the event.

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

To complete your return or refund, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you a message notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at zaigemilangevents@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zaigemilangevents@gmail.com and send your item to: No 9 Jalan Platinum G7/G, Seksyen 7, 40000 Shah Alam, Selangor.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: No 9 Jalan Platinum G7/G, Seksyen 7, 40000 Shah Alam, Selangor.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary

3. Cancellation Policy

Cancellation:

1. In the unfortunate event of a booking having to be cancelled, Client will need to inform us by emailing to zaigemilangevents@gmail.com or through sales person 0192284349 / 0132874349
2. The Deposit paid is non-refundable, non-transferable regardless of the length of time prior to the event you decide to cancel.
3. Cancellation received with less than two months notice prior to the event – 50% of total event cost will be charged.
4. Cancellation received with less than one month notice prior to the event – 100% of total event cost will be charged.

4. Terms and Conditions

Welcome, and thank you for your interest in Zai Sri Gemilang Sdn Bhd, Company No. 1093644-P. (“Zai Sri Gemilang,”,”Zai Event”, “ZSG”, “we,” or “us” or “Company”) and our website at zaisrigemilang.com, along with our related websites, networks, applications, and other services provided by us.This company provide food preparation and delivery service for Customer (stated below and hereinafter referred to as ‘Customer’, ‘you’, ‘your’, ‘Client’). Zai Sri Gemilang is a technology company that connects Customer with independent third party decoration rental company, independent third party canopy rental company and independent third party logistic transportation (collectively, the “Service”). These Terms and Conditions are a legally binding contract between you and Beyond Better regarding your use of the Service. This contract will be between the Company and the Customer.

Booking:

1. Requesting a quotation does not guarantee date availability.
2. All prices stated are in Malaysian Ringgit.
3. If the number of guests is less than originally booked, we will still charge for the numbers ordered.
4. Final numbers of guests must be notified to us in writing no later than 14 days prior to the event. After this time if the numbers increase by up to 100 pax this can normally be accommodated, but this is not guaranteed and allowances can not be made if the numbers drop.
5. Unless agreed otherwise in writing the only services that the Company agrees to provide to you are the services specified in your invoice.
6. Our provision of services will be only begin when payment listed in your invoice is cleared funds in our bank account.

Payment:

1. Unless specified in the invoice, the following payment terms apply to you
2. You may pay RM100 non-refundable, non-transferable deposit to hold an event date. (applied to event)
3. Full payment is required to be made to us 7 DAYS PRIOR TO EVENT in cleared funds.
4. We are entitled, without liability, to suspend, restrict, or terminate any booking if full payment remains unpaid 7 days prior to event and deposit will be forfeit.
5. Payment can be made by cheque, bank transfer, direct bank in or telegraphic transfer
6. Payee name: ZAI EVENT SDN BHD
7. Bank name : Maybank Bank
8. Account no : 568621034883
9. Please email the transaction slip to zaigemilangevents@gmail.com

Credit Terms:

1. RM100 admin fee applied for each successful credit terms application. (Fee waived for repeating customers, NGO & federal government of Malaysia)
2. By applying for credit terms, we and CTOS Data Systems Sdn Bhd may conduct credit/trade checks, CCRIS & DCHEQS on your company and where applicable, your director(s), shareholder(s) and guarantor(s).
3. We are entitled at our discretion to approve or decline your credit terms application based on reasons which include your eligibility for the application and your compliance with our internal credit and registration requirements.
4. You are required to sign a CTOS Report and CCRIS consent authorisation when you begin your application.

Equipment:

1. Any equipment lost or damaged by you or any guest will be charged at the full replacement cost.

Claims:

1. A claim that the Services are not in accordance with the invoice will not be accepted by the Company unless written notice or email notice is given to the Company within three (3) days of the provision of the Services, stating the grounds of the claim and enclosing any supporting evidence.
2. Property, title and ownership in all goods and materials sold subject to these terms and conditions shall not be passed to the Customer until such time as all sums of money